Privacy Policy

Overview

RealCents Pty Ltd ("RealCents", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use the RealCents website and application (together, the "Service").

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Service you consent to the practices described in this Policy.

Information We Collect

We collect personal information you provide directly to us, including:

• Email address (when you sign up, join the waitlist, or contact us)
• Name and profile details (if you create an account)
• Property preferences, budget and location information you enter into the app
• Communication content if you contact us by email

We also collect certain information automatically when you use the Service, including:

• Usage data (pages visited, features used, time spent)
• Device and browser information (type, operating system, screen size)
• IP address and general location data
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Provide, operate and improve the RealCents Service
• Send you account-related communications and product updates
• Personalise your experience based on your property goals and preferences
• Respond to your enquiries and support requests
• Send marketing communications where you have consented (you can opt out at any time)
• Analyse usage trends to improve our product
• Comply with our legal obligations

We do not use your information to make automated decisions that significantly affect you without human oversight.

Important Disclaimer — Not Financial Advice

RealCents provides general property information and educational tools only. Nothing in the Service constitutes financial advice, investment advice, tax advice or legal advice. All data displayed (including cash flow estimates, grant amounts and suburb indicators) is estimated and may not reflect your individual circumstances.

You should always seek independent advice from a licensed financial adviser, mortgage broker or legal professional before making any property or investment decision.

Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers — third-party vendors who help us operate the Service (e.g. email delivery, analytics, cloud hosting). These parties are contractually required to protect your information.
• Legal requirements — if required by law, court order or government authority.
• Business transfers — if RealCents is acquired or merged, your information may transfer to the new entity, subject to the same privacy protections.

Cookies

We use cookies and similar technologies to operate the Service, remember your preferences and understand how users interact with our pages. You can control cookie use through your browser settings. Disabling cookies may affect some features of the Service.

If we use third-party analytics (such as Google Analytics), that service may set its own cookies subject to its own privacy policy.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of marketing communications at any time
• Request deletion of your account and associated data
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at hello@realcents.com.au.

Data Retention

We retain personal information for as long as necessary to provide the Service and comply with our legal obligations. If you delete your account, we will delete or anonymise your personal information within 30 days, unless we are required to retain it by law.

Children's Privacy

The Service is not directed at children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.